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Celebrating good first impressions on Receptionists Day

According to my sources, today, 8 May (the second Wednesday in May), is Receptionists Day. Everyone knows Bosses Day and Secretaries Day, but I have to say the lesser known Receptionists Day is perhaps the most important of the office worker days. The receptionist is, after all, the person who very often represents the first line of human interaction between a company and its clients. Whether by telephone or in person, it is the attitude, presentation and tone of voice of the receptionist that is the first thing a client experiences.

And as we all know, there’s only one chance to make a first impression, making the role of the customer-facing receptionist even more pivotal.

It is not only new clients who deal with the receptionist first. Existing customers, staff, VIPs – all these people are likely to pass the receptionist as they interact with a company.

Whether in person or by phone, the receptionist represents the first line of interaction with clients. (© All Rights Reserved)
Whether in person or by phone, the receptionist represents the first line of interaction with clients.
(© All Rights Reserved)

So, what are the secrets to a good first impression? The science of perception, if you will. According to Business Insider Australia, there are a number of key techniques that have stood the test of time. These aren’t rocket science, but are probably worth mentioning again quickly, so here goes:

  1. Dress for success. Unless you’re operating in a particularly creative space, opt for something not too loud – rather err towards neat, classic and conservative. You want to be remembered for you, not your outfit.
  2. Choose your words with care. Words are loaded; think about how you want to come across (confident? humble? innovative?), and favour words that enforce that.
  3. Strike the right tone. Keep it calm but enthusiastic.
  4. Be aware of your body language – how you sit, stand, etc. A confident smile and positive eye contact can do wonders.
  5. Use the name of the person you’re dealing with. Everyone like’s to be made to feel special and be singled out, and they will respond positively.
  6. Be on time. ‘Nuff said.
  7. Focus on the other person. Avoid talking too much about yourself (but don’t overdo it – you don’t want to appear pathetic or secretive).
  8. Be a good listener. Getting the other person to talk is not enough – you actually need to listen, comprehend, react and remember.
  9. Be careful with humour. While being too serious may not be good, jokes are risky, as different people’s sense of humour can be very different. Humour is also culturally specific and can easily be taken the wrong way.
  10. Do your research. Don’t go into an interaction unprepared; with all the social media tools available these days, there’s no excuse for not knowing a little about the person you are about to meet. (Obviously this does not apply to a cold call or unanticipated meeting.)
  11. Relax and be yourself. While it’s important to choose your words with care, be aware of your body language etc, don’t over think the situation. Sometimes coming across as too tense and calculated can be worse than accidentally saying/doing the wrong thing.

While I got to the above list in the context of Receptionists Day, it obviously applies much wider – whether you’re interviewing for a job, meeting a client, or going on a date, making a good first impression is key.

So, enjoy the day, appreciate the receptionists you meet, and remember those first impressions!

Individuality versus the ‘group mind’

Moving our focus to the social sciences, today we commemorate the birthday of social psychologist Gustave Le Bon (7 May 1841 – 13 Dec 1931). Le Bon is best known for his book, ‘The Crowd: A Study of the Popular Mind’ (1895, English translation 1896), a study of the psychological characteristics of crowds.

Le Bon’s explanation of crowd behaviour was based on two main propositions: (1) that people in a group adopt a ‘group mind’, and (2) that this group mind is irrational and emotional. He also held the opinion that the emotions and will of an individual can spread through a group like a virus, taking over the collective emotional state of the group.

In groups, according to Le Bon, the normal control mechanisms that regulate an individual (social norms, values, ethics), are broken down, allowing the group to act in ways that would have been unacceptable to any of the individuals within the group.

Groups and crowds often act in ways that are markedly different to how the members of the group would have acted individually. (© All Rights Reserved)
Groups and crowds often act in ways that are markedly different to how the members of the group would have acted individually.
(© All Rights Reserved)

Le Bon’s theories on crowd behaviour gained popularity in the early part of the 20th century, with people like Wilfred Trotter (‘Instincts of the Herd in Peace and War’) and Sigmund Freud (‘Group Psychology and the Analysis of the Ego’) popularising and expanding various aspects of his work. As such, Gustave Le Bon is rightly considered one of the key figures in the theory of group psychology and group dynamics. Group dynamics has since found application in anthropology, political science, psychology, sociology, epidemiology, education, business, social work and communication studies.

Political theorists found Le Bon’s theories particularly fascinating. It is said that Hitler’s ‘Mein Kampf’ exploited the group propaganda techniques first proposed by Le Bon. Benito Mussolini was also a keen student of his work, as was Theodore Rooseveld. Edward Bernays, in his book ‘Propaganda’, considered the manipulation of the ‘group mind’ through media and advertising, to be a major feature of democracy.

I find the idea of the ‘group mind’, and how it can override the individuals within a group, fascinating, and frankly more than a little scary. While intergroup dynamics can have constructive application in things like team sports and certain work settings, I am just too much of an outsider to feel comfortable being absorbed into a group mind. At the same time I know I am being manipulated daily into group thinking through advertising etc – quite a scary thought.

Perhaps today is a good time to remind ourselves about the dynamics of the group, to re-evaluate the pros and cons of being a team player, and to critically assess how individual will can be superseded by the group mind. And perhaps it’s time to take a step back and look critically at our surroundings, to try and avoid becoming so caught up in the crowd that we lose our unique individuality.

Promoting healthy eating on International No Diet Day

Today, 6 May, is International No Diet Day (INDD). Originally created in 1992 by Mary Evans Young, director of the British group ‘Diet Breakers’, the idea of the day is to fight the trend that people, and women in particular, are constantly made to feel embarrassed about their bodies, and always feel they should diet to lose weight and become more ‘socially acceptable’.

In her book, ‘Diet Breaking: Having it all Without Having to Diet’, she speaks about how irritating it became to her that women were forever experiencing little crises about having a biscuit or snack at teatime – “I shouldn’t really”, “I’ll have just one”, etc. She goes on to ask the question “What do you think would happen if you spent as much time and energy on your careers as you do on diets?”

It's not a good idea to starve yourself with fad diets, but it is a very good idea to stick to healthy foods. (© All Rights Reserved)
It’s not a good idea to starve yourself with fad diets, but it is a very good idea to stick to healthy foods.
(© All Rights Reserved)

Since its inception in 1992, INDD has grown to a wider awareness creation movement, addressing the potential dangers of dieting and other extreme steps people take to lose weight such as vertical banded gastroplasty surgery, also known as ‘stomach stapling’.

Many restaurants and food shops have also jumped on the bandwagon, using the ‘no diet’ message to promote the sale of indulgent foods and snacks. This, however, misses the point – the idea is not to promote over-indulgence. The point, I believe, is not that it’s fine to be obese and that you shouldn’t try to stay in shape. Obesity is a major problem in both men and women, and a contributor to an alarming percentage of deaths worldwide. As such it definitely needs to be addressed. The way to address it, however, is not through fad diets an starving yourself, but rather through healthy eating and regular exercise.

In it’s book ‘Weighing the Options: Criteria For Evaluating Weight Management Programs’, the American Institute of Medicine‘s Committee To Develop Criteria for Evaluating the Outcomes of Approaches To Prevent and Treat Obesity states:
“We agree, of course, that there should be more appreciation and acceptance of diversity in the physical attributes of people, more discouragement of dieting in vain attempts to attain unrealistic physical ideals, and no obsession with weight loss by individuals who are at or near desirable or healthy weights. However, it is inappropriate to argue that obese individuals should simply accept their body weight and not attempt to reduce, particularly if the obesity is increasing their risk for developing other medical problems or diseases.”

So, use International No Diet Day as a reminder to stop spending your life embarrassed about how you look, and to stop chasing one fad diet after another. But equally importantly, use the day as a reminder to change your long term eating habits towards eating more healthy food, and to start exercising.

Extreme diets and obesity are not the only two options – there is a healthy, sustainable middle ground that everyone can, and should, work towards.

Appreciating the bouncy bluegrass banjo beat

From celebrating of the paranormal and the celestial these past couple of days, we’re getting back to more a tangible topic today – 5 May is International Banjo Appreciation Day. And while I may lean towards the sceptic side when it comes to the paranormal, and I’m definitely a believer when it comes to the banjo.

Despite being a string instrument, the banjo is often used in a percussive, rhythmic capacity. With the body consisting of a thin membrane stretched over a circular frame as a resonator, the sound of the banjo is typically quite loud, strong and vibrant. It started off as a part of African-American traditional music, but was soon adopted into traditional western music, particularly American old-time music, including country and bluegrass.

The banjo - if you like the way it sounds, you're bound to like it's looks too. (© All Rights Reserved)
The banjo – if you like the way it sounds, you’re bound to like it’s looks too.
(© All Rights Reserved)

Someone once said it’s impossible to be depressed when a banjo is playing. Inherently bouncy and upbeat, it is often used to provide a driving, energetic accompaniment to songs. It is, however, more versatile than that – using different playing styles, the banjo has proved a valid instrument for a wide range of musical genres, from blistering bluegrass to sad country ballads to dixieland jazz to serious classical works.

Despite being such a multifunctional and widely used instrument, the word ‘banjo’ still makes many people think only of the duelling banjos scene in the movie Deliverance, and end up associating the instrument with a somewhat backward mentality.

Luckily the banjo is gaining ground, even in popular music, with bands like the Dixie Chicks a decade or so ago, and Mumford and Sons these days, introducing a younger pop-oriented audience to the driving banjo sound. And for those looking to explore further, the options are endless – from the neo-traditional brilliance of the Punch Brothers (who’s music have been quite succinctly described as ‘the sound of synapses firing’) to the prog-jazz stylings of the amazing Bela Fleck.

Go on, seek out some banjo music – and join me in celebrating this wonderful instrument.

May the Fourth be with you!

The story goes that in 2005, when Star Wars creator George Lucas appeared in a German news interview, he was asked to recite the famous line from the movie, “May the Force be with you.” The German interpreter, however, misinterpreted the line as “We shall be with you on May 4th”.

The above has given further prominence to the already popular pun “May the Fourth be with you”, and as a result May 4th has come to be celebrated as Star Wars Day.

It is well known that fans of the Star Wars movies are some of the most dedicated and committed among movie fans (as parodied regularly in the popular TV series Big Bang Theory, for example), so it doesn’t take much to convince them to dedicate a day to celebrating and honouring the films. Around the world, fans get together for special screenings, or simply to enjoy an opportunity to dress in their favourite Star Wars outfits and spend some time with fellow devotees. You can even get recipes for themed party snacks (Death Star popcorn balls or Wookie Cookies, anyone?) on StarWars.com, and don’t forget the blue milk!

It doesn't take a lot of convincing to get Star Wars fans dressed up in their favourite outfits from the movies. Some are, however, a touch more committed than others - not content to wear his Star Trooper outfit to Star Wars parties only, this fan opted to run 42km on a warm, sunny day in the Auckland Marathon in New Zealand.  (© All Rights Reserved)
It doesn’t take a lot of convincing to get Star Wars fans dressed up in their favourite outfits from the movies. Some are, however, a touch more committed than others – not content to wear his Star Trooper outfit to Star Wars parties only, this fan opted to run 42km on a warm, sunny day in the Auckland Marathon in New Zealand.
(© All Rights Reserved)

Besides the May 4th pun, May is a special month for Star Wars fans. The 6 movies of the series debuted in May, starting with the original Star Wars being released on 25 May 1977. ‘Return of the Jedi’ was released on 25 May 1983, making this year the 30th anniversary of its release. May is also the birthday month for George Lucas (born 14 May 1944), and it’s the traditional starting month for the Star Wars Weekends at the Walt Disney World Resort.

And of course 2013 is an exciting year for all die-hard Star Wars fans, as there is a new trilogy of movies due for release, starting with ‘Star Wars: Episode VII’, coming soon to a theatre near you.

If you want to join in on the action in cyberspace, your key is the hashtag #MayThe4thBeWithYou. Or you can get connected with events, blogs, fan groups and more on StarWars.com Connect.

Check it out – there may just be an intergalactic bash happening near you!

Going esoteric on Paranormal Day

Ever felt the hair at the back of your neck stand on end for no reason? Ever visited a location for the first time and getting a distinct feeling that you’d been there before?

Well, it’s the 3rd of May, and today we celebrate Paranormal Day, the day dedicated to all things lying ‘beyond the range of normal experience or scientific explanation’, to quote the Free Online Dictionary. This is the day for all fans of the paranormal to get together to share their stories and experiences.

Ghosts, one of many paranormal phenomena that have fascinated humankind for centuries. (© All Rights Reserved)
Ghosts, one of many paranormal phenomena that have fascinated humankind for centuries.
(© All Rights Reserved)

Paranormal phenomena include human ‘abilities’ such as telepathy, clairvoyance, and extrasensory perception, as well as subjects like ghosts, extraterrestrial life and UFOs. These are all subjects that have, through the ages, divided opinions, causing rather heated disagreements and debates among the believers and the sceptics. So, irrespective of which camp you belong to, Paranormal Day is sure to be a day of exciting and heated debate.

If you don’t feel like swopping paranormal stories, or getting involved in the arguments around the subject, you can always celebrate the day by popping a huge bowl of popcorn and enjoying your favourite paranormal movie. The paranormal has long been a Hollywood favourite, so whether you prefer a heartwarming romantic comedy, edge-of-your-seat action, chilling suspense or blood-curdling horror, you are sure to find something to suit your taste. If you prefer a more factual take on the subject, perhaps try a good documentary on the paranormal, such as the National Geographic’s ‘Is it Real?’ series. On the other hand, if you’re keen on some real out there stuff, there’s always the Internet…

Enjoy Paranormal Day, and remember – all may not be as it seems…

Getting your Vitamin C dose on International Scurvy Awareness Day

International Scurvy Awareness Day is celebrated on 2 May. Scurvy, a condition typified by tiredness, muscle weakness, joint and muscle aches, rash on the legs and bleeding gums, is caused by a lack of Vitamin C. Interestingly, Vitamin C, or ascorbic acid, got it’s name from ‘scorbutus’, the Latin name for scurvy.

Citrus fruit is full of scurvy-fighting Vitamin C. (© All Rights Reserved)
Citrus fruit is full of scurvy-fighting Vitamin C.
(© All Rights Reserved)

Scurvy used to be a common ailment suffered by sailors, soldiers and others who did not have access to fresh fruit and vegetables for extended periods of time.

These days, with most people having ready access to fresh fruit and veges, or alternatively Vitamin C-enriched processed fruit, scurvy is usually only found among people on very restricted diets, people who are under extreme psychological stress, chronic alcoholics or heavy smokers. Babies weaned from breast milk and switched to cow’s milk without Vitamin C supplementation may also develop symptoms, including swelling of the legs, fever diarrhoea and vomiting. Once symptoms of scurvy manifests in a patient, it can be effectively treated with a daily dose of between 300 and 1000mg of ascorbic acid (or 50mg taken 4 times a day, in the case of infants). Left untreated, however, the condition can result in death.

The amazing thing is that, despite the cure for scurvy being so simple, and well-known, there are still hundreds of cases of scurvy reported each year.

So, on International Scurvy Awareness Day, the message is to treat yourself to regular helpings of fresh fruit and vegetables, and preferably to also take a daily Vitamin C supplement, especially if you are under stress, on medication, or regularly smoke or use alcohol.

Avoiding scurvy is as simple as anything. To quote Limestrong.com, home of International Scurvy Awareness Day, “This goal is made even easier by the fact that Scurvy is one of only two diseases known to modern medicine that can be easily cured by drinking a wide variety of readily available cocktails. Just enjoying a Bloody Mary, Margarita, fruit tart, or even just a cool glass of lemonade twice a week will ensure that you stay fit and healthy.”

Unfortunately no mention is made of the other disease that is curable by cocktail… 🙂

Lighting a lucifer to celebrate the invention of the friction match

The 1st of May, besides being International Workers Day, is also the day in 1859 that the Englishman John Walker, inventor of friction matches, died.

Walker’s matches, developed in 1826, were small wooden sticks with the tip coated in sulphur with a mixture of potassium chlorate, antimony sulphide and sugar, bound together with gum arabic. He arrived at this mixture after several previous failed attempts. Walker, recognising the potential of his invention, started selling his matches, packaged in boxes of 50 together with a folded piece of sandpaper as a striking surface. Even though he never patented his invention, he managed to earn a good income through the sale of his matches.

Lighting a modern day safety match - much safer than lighting John Walker's 1826 friction matches!  (© All Rights Reserved)
Lighting a modern day safety match – much safer than lighting John Walker’s 1826 friction matches!
(© All Rights Reserved)

John Walker wasn’t the first guy to come up with the idea of friction matches – some 10 years earlier in 1816, Frenchman Francois Derosne attempted something similar, using sulphur-tipped sticks that had to be scraped inside a phosphorous-lined tube. Derosne was, however, unable to make his matches stable enough to be practically viable.

While Walker’s matches worked better than those of Derosne, they were still quite unstable and flammable, and sometimes flaming balls of the ignition mixture dripped from the lit match, burning holes in clothing, carpets etc. This led to them being banned in France and Germany.

Over the next few years, many improvements were introduced to Walker’s friction matches. Most early versions were still volatile, lighting with a strong chemical reaction, burning with unsteady flames, and casting sparks over quite a distance. These early matches came to be known as ‘lucifers’ – a term that persisted into the 20th century and is still used in some countries.

It took almost 20 years before the modern-day safety match was developed in 1844. The main innovation in the safety match lay in the striking surface rather than the match. By including red phosphorous in the striking surface, the ignition mixture on the match could be made less volatile. The safety match was perfected and commercialised by Swedish brothers Johan Edvard and Carl Frans Lundstrom, who sold around 12 million boxes of matches between 1851 and 1858.

Sweden remained the home of safety matches until the start of the 20th century, with the safety matches as we know it today, still being very similar to those developed in the 1850’s.

So next time you light a match, think about the fact that you’re using an invention that is almost 170 years old!

Land Rover, Britain’s go-anywhere icon

It is on this day, 30 April, back in 1948, that the first Land Rover prototype was premiered at the Amsterdam Motor Show.

Billed as “a go-anywhere vehicle, a portable source of power, and an alternative to the light tractor”, the four-wheel drive Land Rover Series 1 prototype was an inspired combination of a chassis from an old American Willys Overland Jeep, a Rover P3 sedan 1.6 litre engine, and various other existing and new parts. The Series 1 had a utilitarian, square, boxy design with a canvas roof and very little along the line of ‘extras’ – even doors were considered an added luxury, and sold separately.

The Land Rover Defender - a go-anywhere icon since its launch in 1983. (© All Rights Reserved)
The Land Rover Defender – a go-anywhere icon since its launch in 1983.
(© All Rights Reserved)

The Land Rover Series 1 proved a huge hit in Britain and beyond, and was used by farmers, police and military forces, expedition travellers and more. Within 30 years from its launch, a million Land Rovers were produced at its assembly line in Birmingham, England.

Since the Series 1, Land Rover has released a wide range of models, from the rough-and-tough Defender to the super-luxury Range Rover to the hip and fashionable, compact urban warrior SUV, the Evoque.

Across it’s model range, Land Rover have sold consistently well over the years, with the 4 millionth Land Rover rolling off the production line in 2007. Not bad for a vehicle that entered the market as an alternative to a tractor!

Catch a healthy beat on International Dance Day

International Dance Day is celebrated on 29 April each year since 1982 when it was introduced by the International Theatre Institute (ITI), a UNESCO partner NGO.

The day celebrates dance as a universal art form – crossing all political, cultural and ethnic boundaries, and bringing people together through the common language of movement and rhythm. Each year an outstanding dancer or choreographer is selected as ‘Message Author’ for the event, and this year the honour goes to Taiwanese choreographer Lin Hwai-min. Quoting from his Dance Day message:
“Dance is a powerful expression.
It speaks to earth and heaven.
It speaks of our joy, our fear and our wishes.
Dance speaks of the intangible, yet reveals the state of mind of a person and
the temperaments and characters of a people.”

Dancing can provide you with a healthy, energetic full-body workout. (© All Rights Reserved)
Dancing can provide you with a healthy, energetic full-body workout.
(© All Rights Reserved)

Besides its cultural and artistic significance, dance is also a great physical activity, providing the dancer with a comprehensive full-body workout. As a mode of exercise it has many advantages – not only is it more fun than slogging away in a gym, it’s great for core strength, balance training and flexibility. In this age when many children and adults spend the bulk of their time sitting at a desk behind a computer, rather than engaging in physical activity, dance can become an even more important form of expression. Dance Day Message Author Lin Hwai-min also touches on this important role of dance, saying:
“Come, turn off your television, switch off your computer, and come to dance.
Express yourself through that divine and dignified instrument, which is our body.
Come to dance and join people in the waves of pulses.
Seize that precious and fleeting moment.
Come to celebrate life with dance.”

So come on, enjoy the unity and diversity of dance, feel the rhythm, and exercise your body while you’re at it. Happy International Dance Day, everyone!